Shipping & Returns

At Luminex Peptides, we aim to provide a reliable and straightforward shopping experience. This Shipping, Returns & Refunds Policy explains how we handle shipping, delivery issues, damaged products, order cancellations, returns, and refunds.

Please review this policy before placing an order.

Shipping

Free Shipping

Order Processing

Orders are processed after they are successfully placed and payment has been confirmed.
Processing times may vary depending on product availability, order volume, payment verification, and other operational requirements.
Orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Estimated Delivery

Estimated delivery information may be displayed on product pages or during checkout.
Delivery times are estimates and may vary depending on the shipping destination, carrier, order processing, weather, holidays, and other circumstances beyond our reasonable control.
An estimated delivery date does not guarantee a specific delivery date.

Shipment Protection

Damaged Shipments

Shipment Tracking

Returns & Refunds

Due to the specialized nature of research products, returns may be limited.
Once a product has been shipped or delivered, we may be unable to verify its handling, storage, or condition. For this reason, products may not be eligible for return based solely on a change of mind.
Customers should contact us promptly regarding damaged products, incorrect orders, or other fulfillment issues.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.
Cancellation requests may be accepted before an order has been processed or shipped. Once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible.
If a cancellation is approved, the applicable refund will generally be issued to the original payment method.

Damaged Products

If a product arrives damaged, please contact us promptly and provide:
Order information
Clear photographs of the damaged product
Photographs of the shipping package and packaging
A description of the damage or issue
Please retain the original product and packaging until the issue has been reviewed.
If the claim is approved, an appropriate resolution may include a replacement, refund, store credit, or another suitable solution.

Incorrect Orders

Return Eligibility

Returns are generally not accepted for products that have been opened, used, altered, or improperly handled.
Due to the nature of research products, we may not be able to accept a returned product when its condition, handling, or storage cannot be verified.
Return requests may be reviewed on a case-by-case basis.

Refund Eligibility

Refund requests are reviewed based on the circumstances of each order.
A refund or replacement may be considered in situations including:
Products damaged during shipment
Incorrect products being sent
Verified fulfillment errors
Other issues determined to be the responsibility of Luminex Peptides
Refunds or replacements may not be available for issues resulting from improper handling, improper storage, unauthorized modification, or circumstances occurring after successful delivery.

Lost or Delayed Shipments

If your shipment is significantly delayed or you believe it has been lost, please contact us through the contact options available on our website.
We may review available tracking and carrier information before determining the appropriate next steps.
Delivery delays caused by circumstances outside our reasonable control may require additional time for investigation.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.
Shipping charges may not be refundable unless the issue resulted from an error for which Luminex Peptides is responsible or where otherwise required by applicable law.

Bulk & Special Orders

Need a larger quantity or a specific research compound? We’re here to help.

Luminex Peptides welcomes bulk orders, recurring research supply requirements, and requests for products that may not currently appear in our catalogue. Contact our team to discuss your requirements and available options.

Intended Use & Compliance Notice

Returns & Refunds

Luminex Peptides provides research-grade compounds to qualified researchers, laboratories, and professional research environments. Our products are not FDA-approved drugs and are not intended for self-administration, consumption, or use as medical treatments. By placing an order, the purchaser acknowledges that the products are intended solely for legitimate research purposes and agrees to handle and use them in accordance with all applicable laws, regulations, and laboratory requirements. For further information regarding permitted use, purchasing requirements, and website policies, please review our Terms of Use.